Frequently Asked Questions
Customer Service
a.How can I cancel or change my order?
You can contact our customer service if you have some questions on your orders.
Here is our customer service email: service@Geesentech.com
b.What is the status of my order?
Once your order ships out, you will receive an email with your tracking number(s). Please search the tracking provided on the corresponding shipping carrier website to view the specific information.
About water heater
a.Why does my hot water heater smell like it’s burning？
You may smell like something burning in your heater when the accumulated dirt, dust, or debris build-up comes in contact with your heater’s warm part.
b.What are the signs that your hot water heater is going out？
The heater gets too hot, rust in the water, the water heater leaks from the bottom, and the heater making odd noises are signs that your hot water heater is going out.
c.What is the normal temperature for a Tankless water heater?
Against scalding, your Tankless water heater’s recommended normal temperature is 120 degrees Fahrenheit. But the heater’s common default setting is 140 degrees.
Common faults and treatment methodsofinstant electric water heaters
CONTACT US
If you have an enquiry regarding to our online shop, products or a general question. Feel free to contact our Customer Services Team by email: service@geesentech.com.